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Smaller organizations have few, if any infrastructure-specific employees, but instead focus hiring product and development roles to improve the development cycle and strength of features for an application. This makes a lot of sense, especially when provisioning cloud-based infrastructure has never been easier.
Yet, even with outsourced infrastructure, the actual responsibility of managing the more traditional parts of IT fall on the development staff. This is obviously not optimal, given the differences in product development within infrastructure management.
Where does that leave an organization with an over-taxed development team and not enough infrastructure management knowledge internally? Managed services, of course!
Utilizing an MSP means more than simply offloading work to that partner – finding the right kind of MSP can mean an overall improvement in application innovation.
Expertise: Accessing a jack of all trades is actually a benefit for an organization primarily focused on development. It’s important for your MSP of choice to provide a technical bench that has the ability to integrate on the infrastructure and application levels as well. A managed solution has to support many kinds of websites and applications, which means they have a sense of the full scope of the project from macro to micro. They can then recommend best steps to achieve fuller optimization of resources supporting an app.
Management, external to your business: Not buying to tech can go a long way to helping you find extra resources to support application development – whether that’s a full time person joining your team, or a new platform that will improve the app creation process. External technical management also consolidates a host of other OpEx and CapEx outputs, which is definitely something to consider.
Monitoring for growth: MSPs monitor much more vigorously the performance of the infrastructure that supports an app. This is not to say internal employees are not as good, but they are certainly more distracted. The monitoring team’s core focus on your MSP’s technical bench is to only monitor, so they will know exactly what’s going on in your environment. They can see if there are CPU or memory drains, or if the performance of a database is degrading, and can quickly help fix the problem, so when the impact of such issues are felt, it won’t be just as if you’re launching a new feature or into a new market.
Ultimately you utilize a MSP because you are seeking efficiencies. Where application development is concerned, to remain competitive in terms of building an optimized infrastructure that can support new feature role outs and potential scalability, you need to gain control of how the infrastructure works to support your app. MSPs are a quick path to ensuring that this requirement is not only met, but consistently exceeded.
Source: Associated Press