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Reliability can make the difference between a SharePoint and Exchange implementation that increases productivity and makes your company money, and one that consumes unexpected time and resources. Although both in-house and private cloud hosting can be extremely reliable options if implemented correctly, private cloud usually has the advantage.
Private cloud solutions are more reliable
The average on-site server suffers 40 hours of downtime each year; the equivalent of approximately 99.5% uptime. That can cost companies thousands of dollars in lost leads, customer satisfaction, and employee productivity. Leading private cloud providers offer service level agreements of 99.999% (or even 100%) uptime, equating to a maximum of 5.4 minutes of downtime each year.
Downtime can be costly
The costs of missed emails, unproductive workers, and unhappy customers can be staggering. An estimated $26.5 billion is lost every year in North America and Europe due to IT downtime. Although each company’s situation varies, using private cloud hosting could potentially save your business a significant amount as measured in missed opportunities, lost productivity, and a tarnished reputation. The costs of missed emails, unproductive workers, and unhappy customers can be staggering.
Source: Gartner. Information Week
Aside from explicit financial considerations, companies must also determine how their SharePoint and Exchange implementation will affect them strategically and practically. A major reason organizations decide to go with an on-premises solution is the control and customization that it offers.
For those companies that need extremely unique solutions, particularly customization achieved via 3rd-party add-ons, there is little option except for on-premises hosting. But for the vast majority, private cloud solutions can offer all the power and control needed.
Hosted options are usually easier to control and operate than their on-premises counterparts. For example, even non-technical personnel can add and remove users, manage mailboxes, and perform other tasks that previously required IT department intervention. Data protection is another important factor for companies trying to decide whether to keep their Exchange and SharePoint system on-site or on a hosted server.
For many organizations that deal with sensitive or private information, keeping data in-house might seem to be the better option. However, on-premises data storage may not be as safe as it seems. On-premises solutions are often susceptible to security risks from outdated virus protection, server and network hardware that isn’t kept up-to-date with the latest patches, and an understaffed IT department that’s too busy to closely monitor infrastructure for security issues.
Private cloud solutions are usually much more secure than their on-site counterparts. Because hosted SharePoint and Exchange implementations are hosted in commercial data centers and managed by a team of professionals well versed in security best practices, they are usually better able to protect their clients’ data than the clients are themselves.
The cloud provider’s professional IT staff ensures that all critical system components are secured against intrusion and actively monitors infrastructure to quickly detect and repel any cyber threats.